Support

PurrSnapper Support

Thank you for using PurrSnapper.
This page explains how to contact us for questions, troubleshooting, and general support.

System Requirements

Supported OS
macOS 15 Sequoia or later

Contact

If you have a bug report, question, or feature request, please contact us using the information below.

Email: [email protected]

If you would like to share feedback or feature ideas and do not need a reply, you can also use the form below. It is a good option for broader suggestions and improvement ideas.

Open Feedback Form

When contacting us, please include the following information if possible.

  • Your macOS version
  • Your PurrSnapper version. To find it, make PurrSnapper active, then choose PurrSnapper > About PurrSnapper from the menu bar.
  • A description of the issue
  • Steps to reproduce the issue

Replies

We review messages and reply in order as time allows.

We read all feedback and feature suggestions, but we may not be able to respond individually in every case.

FAQ

Q. I cannot capture my screen.

A. PurrSnapper requires macOS Screen Recording permission to capture your screen.
Open System Settings > Privacy & Security > Screen Recording, then make sure PurrSnapper is enabled.
After changing the setting, restart the app if needed.

Q. I already granted permission, but it still does not work.

A. Quit PurrSnapper completely and launch it again.
If the issue continues, restart macOS and try again.

Q. PurrSnapper does not appear in the Screen Recording permission list.

A. Try starting a screen capture once in PurrSnapper. macOS may then show the permission prompt.
If nothing appears, restart the app and try again.

Back to PurrSnapper View Privacy Policy
Last updated: March 25, 2026