System Requirements
Supported device: iPhone
Supported iOS version: See the current App Store product page.
Contact Us
For bug reports, questions, or requests, contact the Benri Lab PocketPet support desk.
Email: [email protected]
You can also use the form below for feature requests and suggestions, including feedback that does not require a reply.
What to Include in Your Message
- Your iPhone model
- Your iOS version
- Your PocketPet version
- A description of the problem
- The steps that led to the problem
You can find the PocketPet version on the “About PocketPet” screen in the app.
Frequently Asked Questions
Why is there no sound?
Check your iPhone's media volume. PocketPet displays a notice when the media volume is set to zero.
Why is the tuner not responding?
Make sure PocketPet has permission to use the microphone. On iPhone, go to Settings > Privacy & Security > Microphone and check that PocketPet is enabled. You can also adjust microphone sensitivity in the app.
Why can I not save the sheet music I created?
The free version can save one song. Premium is required to save a second song or more.
Can I move a song I created to another device?
With Premium, you can export a saved song as a .pocketpet file. PocketPet imports one .pocketpet file at a time.
I purchased Premium, but the features are still locked.
Open “Upgrade to Premium” in PocketPet and try restoring your purchase.
Can I switch to C trumpet?
Premium lets you switch between B♭ and C trumpet. The free version supports B♭ trumpet.
Can I send a feature request?
Yes. We welcome ideas for new features and feedback about anything that is difficult to use. We review every message, although we may not be able to reply individually or promise a specific change.